Questions, answered.

No. Felix doesn't lend you money or consolidate your debt into a new loan. We help you negotiate down what you already owe, through letters you sign and send, so you pay less to settle each account.

Unsecured consumer debt: credit cards, medical bills, collections, personal loans, private student loans, Buy Now Pay Later balances, and charge-offs. We don't handle mortgages, auto loans, federal student loans, government debts, or utility bills.

Depending on your situation: paying balances down directly, hardship or payment plans offered by your creditor, a consolidation loan, nonprofit credit counseling, or bankruptcy as a last resort. Negotiation tends to fit when accounts are already delinquent and paying in full isn't realistic. Checking your eligibility is free, and enrolling is always your choice, account by account.

Many do, especially on accounts that are delinquent, charged off, or already with a collection agency. Creditors settle every day because a partial recovery beats none. That said, no outcome is guaranteed. Some creditors decline to settle, and some take time to engage.

Signing up doesn't. We only run a soft credit pull, which is invisible to lenders and doesn't affect your score. The negotiation process itself can affect your file, and we walk you through exactly what to expect for each account before you enroll it.

A hard inquiry happens when you apply for new credit, and it can affect your score. A soft pull is a read-only review that lenders don't see and that never affects your score. Felix only ever uses soft pulls, both when you check eligibility and for ongoing report monitoring.

It can, and we're upfront about it. Settling an account for less than the balance is typically noted on your report, and accounts usually need to be delinquent before creditors will negotiate. For most people who enroll, that delinquency is already on the file. Before you enroll any account, Felix shows you what to expect for that specific account so you can decide with full information.

The account is updated to reflect that it was resolved, commonly with a notation like settled or paid, settled for less than full balance. Over time, that generally reads better than an unpaid charge-off or an account still sitting in collections.

You do, in writing, with Felix doing the legwork. Felix drafts each letter in compliant language; you review and sign it; then it's mailed to your creditor in your own name. We prepare every letter and handle the back-and-forth, but nothing is sent without your signature.

No. Every letter is mailed in your name, and creditor responses come back to your mailbox. You upload what you receive to your dashboard, and Felix prepares the next step. You never need to call anyone, and we recommend you don't: keeping everything in writing is part of the strategy.

Paper creates a record. Every offer, counteroffer, and agreement is documented and reviewed before you sign it. Phone negotiations are hard to verify and easy to dispute later. Written negotiation is slower, but it protects you.

Three things: review and e-sign each letter before it's mailed, upload any creditor mail you receive at home, and decide on every offer. Felix handles the drafting, mailing, tracking, and follow-ups.

Most creditors respond within 30–45 days of our first letter. From there, a typical account takes about 6–12 months to settle end-to-end, depending on the creditor, the age of the balance, and what you can put toward it. Some accounts move faster; older charge-offs can take a little longer.

We follow up on a schedule and use alternate creditor addresses where available. Most creditors engage eventually, but some take months and a few never do. You can see the status of every letter and response in your dashboard, and you can unenroll an account at any time.

No. You choose account by account, and we only recommend enrolling accounts where settlement makes financial sense. You can leave any account out, and you can add newly eligible accounts later.

No. There is no standing power of attorney. Your authority comes from each individual letter you sign. If you stop signing, nothing further is sent.

Nothing to start. There's no fee to check eligibility, run your credit, or review your accounts. If you decide to enroll an account, we'll show you the full cost up front before anything is signed.

No. Felix is a flat subscription, billed monthly or annually. The price doesn't change based on how much you owe or how much you save, and you'll see it in full before you enroll.

Yes, anytime, from your account settings. Canceling stops future billing at the end of your current period. Settlements you've already signed remain agreements between you and your creditor.

Your data is encrypted in transit and at rest and stored in the United States. Credit data comes through an authorized Equifax soft-pull integration and is never sold. Every consent you give is recorded with a timestamp in a permanent consent ledger, and every document you sign is stored with your case.

No. Felix is not a law firm and does not provide legal advice, and it is not a credit repair organization: we don't dispute accurate information on your report. Felix is a debt negotiation platform. We help you settle what you owe, in writing, with your approval at every step.

Felix is available in the United States only.